Called to ask for help to exchange a car which is shabby, noisy and with other issues. Person who spoke to Suggested I drive to Birmingham or another airport as there were no cars available for me to exchange withWhen I asked for some other alternative as their proposal was very inconvenient to me as their customer I was was told you are not my customer, you picked up in Newcastle Tried talking to Lincoln same storyTried customer service, only open Monday to Friday 8 till 5Sent a mail reply says they will get back to me in seven daysWhat kind of car rental company has not customer service available outside normal hoursTo be clear if I wanted to rent a wreck I would use rent a wreck not a major hire firmTo pay good money to be rented a dirty, heavily damaged, shabby, smelly old car is not acceptable Less acceptable when safety alerts like tyre warnings lead you to fine the tyres are overinflated by 50%No more business from me for Europ car UKFurther to this followed up on my complaint was told someone would respond within 7-10 daysNow on phone again 5 weeks later to hear oh sorry your case was cancelled, dont know why, we will be in touch in 7-10 days appalling service appalling behavior, lets be clear this vehicle was in a dangerous condition when rented Europcar needs to at least give me the courtesy of a response to my complaintNow here we are again, finally a reply from Europcar, seems its my fault as I didnt contact them during the hire period just ridiculous. Here is the text from the reply I received, as you can imagine not very pleased, now waiting for a reply after two follow up emails, this company is bizarre.Thank you for your further correspondence to Europcar customer services regarding the condition of the provided vehicle. Please allow me to begin by clarifying that customer services can only assist with invoiced hires. Booking queries need to be raised with our reservations team and queries regarding ongoing hires need to be raised with the rental location directly. Due to this, your previous query was forwarded to the location to seek their assistance regarding your dissatisfaction. As the hire is now invoiced, I can assist but must inform that no notes indicate that these issues were raised with the location except for our correspondence on your behalf. Due to this, no opportunity was given for the location to assist with your concerns with the hire and so, no help was provided. In sight of the above, Europcar had no chance to help and so, no compensation will be offered. I trust this to clarify the process of reporting concerns with the hire
I have information about ups centennial hub Louisville KY underground drug tunnel,this drug tunnel connected with ups aircraft materials and ups flight aviation training center Louisville KY.From this tunnel ups company transfer Heroin, cocaine and send to eastmidland airport UK via flight ups 237 and others gang destination worldwide including Hong Kong ravenue billions of dollars.ups chief president, Johnson,top ups company shareholders involved in this drug business.ups chief president and Johnson run drug business in uk from many years successfully.Johnson is currently US citizen and 50 to 60 years old and famous in UK as a Johnson gang . investigate the matter carefully and ups drug business worldwide.
Awful experience. Terrible customer service, poor communication via email and would never use this company again. Please use Hertz or Enterprise when visiting East Midlands
Young lady was sitting outside sunbathing on her phone texting when I arrived. Stroppy attitude, needs to seek alternative employment or seek some therapy. Maybe both. Better alternatives at East Midlands Airport so its your choice! Interesting that they dont have the guts to answer negative reviews only the positive! Tells you everything..and see through the planted positive ones..every trick is used on review sites. Absolute rubbish.
We had our Faro flight cancelled at East Midlands Airport on Sunday 10th Dec so needed to hire another car for 3days. The young lady on your Airport Desk st approx 1300hrs was very helpful, friendly & courteous. It was because of this as well as a competertive price for short notice that we booked with Europcar. Thank you to that young lady for such good service with a smile. If we need car hire again when we come to the UK, I will definitely check out your rates first.
Europcar East Midlands Airport is a UK Car Rental based in Castle Donington, East Midlands. Europcar East Midlands Airport is located at Arrivals Hall, The Terminal Building East Midlands Airport, Castle Donington, Derby DE74 2SA, UK.
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