After having a really bad experience with green motion ( another car rental company) Julie at the hertz desk was really helpful. I was very pleased with her and hertz in general. Thank you
Good Service when collecting and dropping off
We booked, and payed, to hire a long wheelbase van, several days in advance for a house move. When we came to collect it we were told that they didn't have a van for us. Despite paying in full in advance they'd let our van to someone else. To someone else who paid a premium rate to hire at short notice maybe? We were offered a small caddy van which was no use , as we needed the biggest van to take everything 200 miles. Abysmal.
Brilliant service, when I returned the car to East Midlands Airport the guy was really friendly and pleasant.
Having rented cars from Hertz at East Midlands Airport for number of years I have never had a problem. The cars are always clean & tidy and what I asked until last year when I was upgraded to the Gold Award.I have always found the staff to be helpfull but because I have never had a problem can not comment on contactability. I do find it anoying that most of the people that send into a review can only complain.
Hertz - East Midlands Airport is a UK Car Rental based in Castle Donington, East Midlands. Hertz - East Midlands Airport is located at Castle Donington - Terminal Building, East Midlands DE74 2SA, UK.
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